Dear Winthrop Residents,

We are writing to inform you about an exciting new development that will enhance your experience with our utility services and provide you with greater control over your usage and billing information.

We are delighted to announce the launch of our new Utility Management System and customer portal, WinthropMN.OurCommunityConnect.com, scheduled for June 28, 2023. This state-of-the-art system has been specifically designed to streamline your interactions with our utility services and manage your utility payments.

With the introduction of OurCommunityConnect.com, you will have 24/7 access to a secure online platform that will offer a host of benefits and features, including:

  1. Monthly Usage Tracking: Monitor your utility usage monthly, enabling you to identify trends, set goals for conservation, and make informed decisions about your consumption patterns.
  2. Convenient Bill Payments: Pay your utility bills conveniently online, saving you time and effort. The portal supports multiple payment methods, ensuring a hassle-free experience. (This feature is Coming soon…)
  3. Community Communication: Gain valuable information about your community with the new Communications Tool. This will allow Public Utilities to send digital inserts every month.
  4. Notifications and Alerts: Receive timely notifications and alerts regarding upcoming maintenance schedules, service disruptions, and important announcements related to our utility services.

To ensure a smooth transition to the new system, please make sure to register your account on WinthropMN.OurCommunityConnect.com. After registering, you will receive an email invitation with instructions on how to create your account. We encourage you to explore the portal’s features and familiarize yourself with its functionalities.

We understand that embracing new technology may come with questions or concerns. Rest assured, our dedicated team is committed to providing comprehensive support throughout this transition. We will host video tutorials to ensure you are comfortable using the new platform. Additionally, you can always call City Hall for direct assistance 507-647-5306.

We are thrilled to bring this innovative utility management system and customer portal to the residents of Winthrop. OurCommunityConnect.com represents a significant step forward in our commitment to delivering top-quality services and enhancing your overall utility experience.

Thank you for your continued support and cooperation. We look forward to serving you with excellence. Should you have any questions, please feel free to contact our customer service team at 507-647-5306 or via email at utilities@winthropminnesota.com.

Sincerely,

Michael Looft

City Administrator/EDA Director